7c7 Privacy Policy

When you create a 7c7 account, we collect the following information directly from you:

• Full name as it appears on your government-issued identification.
• Date of birth (to verify you are aged 21 or above).
• Email address and mobile phone number.
• Residential address, including city and division (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Preferred currency (Bangladeshi Taka — BDT).
• Username and password (password is stored in hashed form and is never visible to 7c7 staff).

To comply with anti-money-laundering (AML) obligations and to verify your identity before processing withdrawals, we may collect:

• A copy of your National Identity Card (NID), passport, or other government-issued photo ID.
• Proof of address — such as a utility bill, bank statement, or official government correspondence dated within 90 days.
• Proof of payment method ownership — such as a screenshot of your bKash, Nagad, or Rocket wallet confirming your registered mobile number.

KYC documents are processed solely for identity verification and fraud prevention purposes. They are stored securely and are not used for marketing or analytics.

When you make deposits or withdrawals, we record the following financial data in association with your account:

• Deposit and withdrawal amounts, dates, and times (in BST — Bangladesh Standard Time, UTC+6).
• Payment method type (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer).
• Transaction reference numbers and payment gateway responses.
• Account balance history and wagering activity, including game titles, stake amounts, and outcomes.

This financial data is retained for a minimum of five years to satisfy our obligations under applicable anti-money-laundering regulations and to resolve any payment disputes that may arise.

When you access the 7c7 platform via a browser or mobile device, we automatically collect certain technical data including:

• IP address and approximate geolocation (country and city level only).
• Device type, operating system, and browser version.
• Session timestamps, page views, and navigation paths through the platform.
• Referral source — how you arrived at the 7c7 website (e.g., direct visit, search engine, promotional link).

This data is used for security monitoring, fraud detection, service optimisation, and to ensure the platform functions correctly across a wide range of devices commonly used in Bangladesh.

7c7 processes your personal data only for the following defined purposes:

• Account management: Creating and maintaining your player account, verifying your identity, processing login requests, and managing account security.
• Payment processing: Handling deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and other supported methods; reconciling balances; and investigating disputed transactions.
• Fraud prevention and AML compliance: Monitoring account activity for signs of fraudulent behaviour, bonus abuse, multi-accounting, or money laundering. Flagged activity may be reported to relevant authorities as required by law.
• Customer support: Responding to your queries, complaints, and dispute requests submitted via live chat or email.
• Responsible gaming: Monitoring play patterns to identify potential problem gambling behaviour and applying self-exclusion or account restrictions where requested or where legally required.
• Service improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience.
• Legal compliance: Meeting our obligations under applicable data protection, anti-money-laundering, and consumer protection laws.
• Marketing communications: Sending promotional emails or SMS messages about bonuses, new games, and seasonal offers — only where you have provided explicit consent and only to the contact details registered on your account. You may opt out at any time.

7c7 does not sell or rent your personal data to any third party. We may share your data with the following categories of recipients only where strictly necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, and card processing providers receive the minimum data required to complete your transaction. These providers operate under their own privacy policies and security standards.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to load game content. They do not receive your name, NID, or payment details.
• Identity verification services: Third-party KYC providers may process your submitted identity documents on our behalf to verify authenticity.
• Fraud detection services: Specialised security providers may process device and behavioural signals to detect and prevent fraudulent activity on the platform.
• Legal and regulatory authorities: Where required by applicable law, court order, or the lawful request of a competent government authority, 7c7 may disclose personal data without prior notice to you.

All third-party processors engaged by 7c7 are required to maintain appropriate technical and organisational security measures and to process personal data solely for the purpose for which it was shared.

The 7c7 platform uses cookies and similar technologies (such as local storage and session tokens) to ensure the site functions correctly and to improve your experience. The cookies we use fall into the following categories:

• Essential cookies: Required for core functionality such as maintaining your login session, remembering your language preference, and securing your account. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collect anonymised data about how players navigate the site — which pages are visited most, how long sessions last, and where errors occur. This data helps us improve the platform.
• Functionality cookies: Remember your preferences such as display settings and recently viewed games so you have a more personalised experience on return visits.
• Marketing cookies: Used where you have opted in to receive promotional communications, to measure the effectiveness of campaigns and to avoid showing you repeated offers you have already seen.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 7c7, but some personalisation features may be limited.

7c7 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our standard retention schedule is as follows:

• Active account data: Retained for the full duration of your account's existence plus a minimum of five years after account closure.
• Transaction records: Retained for a minimum of five years from the date of each transaction to satisfy AML and financial record-keeping obligations.
• KYC documents: Retained for a minimum of five years from the date of submission or account closure, whichever is later.
• Customer support correspondence: Retained for three years from the date of your last interaction with our support team.
• Marketing consent records: Retained for as long as your account is active or until you withdraw consent, whichever comes first.
• Technical/device logs: Retained for up to 12 months for security monitoring purposes, then deleted or anonymised.

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

Subject to applicable law, you have the following rights in relation to the personal data that 7c7 holds about you:

7c7 applies a layered approach to data security to protect your personal information from unauthorised access, loss, or misuse. The technical and organisational measures we maintain include:

• TLS/SSL encryption for all data transmitted between your device and the 7c7 servers.
• Password hashing using industry-standard algorithms — plain-text passwords are never stored.
• Role-based access controls ensuring that only authorised personnel can access personal data, limited to what is necessary for their role.
• Regular internal security reviews and vulnerability assessments of our platform infrastructure.
• Monitoring systems that detect and alert on anomalous login activity, such as logins from unusual locations or multiple failed login attempts.

While 7c7 takes every reasonable precaution, no online platform can guarantee absolute security. You are responsible for keeping your account password confidential and for notifying us immediately if you suspect any unauthorised access to your account.

The 7c7 platform is strictly for persons aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. If we discover or are notified that an account belongs to a person under 21, we will immediately suspend that account, delete all associated personal data (subject to any legal retention obligations relating to fraud investigations), and return any remaining balance to the payment method used for deposit.

If you believe a minor has accessed or registered on the 7c7 platform, please notify us immediately at [email protected] so that we can take prompt action.

7c7 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or by displaying a prominent notice on the platform at least 7 days before the changes take effect.

The "Last updated" date shown at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically. Your continued use of the 7c7 platform after any amendment constitutes acceptance of the updated Privacy Policy.

If you have questions about any aspect of this Privacy Policy or wish to exercise your data rights, please contact our support team at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.